In a world where trust and integrity are the keys to success, mastering ethical business communication can set you apart. Whether you’re navigating complex corporate landscapes or interacting with clients and colleagues, our course equips you with the essential skills and knowledge to communicate ethically and effectively.
COURSE OBJECTIVE:
- To broaden knowledge of business communication ethics
- To foster the development of strong skills in ethical behavior, effective communication, and ethical decision-making in various situations
TARGET AUDIENCE:
- Public Servants. The course will be beneficial for those working in government institutions who seek to improve their skills in ethical communication and decision-making
- Business Leaders and Managers. Enhancing ethical awareness will help leaders better manage their teams and organizations
- HR and L&D Specialists. Ethical standards and their implementation in team management are key aspects for HR professionals
- Young Professionals and Students. The course provides fundamental knowledge of ethics in business communication, which will be useful in building a career
- IT Specialists. The course offers knowledge and skills necessary for effective and ethical communication in the IT sector, including project management and teamwork
- Anyone seeking to improve their professional skills in business communication and ethics, regardless of their field
Course Program
Week 1: Introduction to Business Communication Ethics
Introductory Lecture:
- Definition of business communication ethics
- Historical development of ethical norms
The importance of ethics in public enterprises/business:
- The role of ethical behavior in enhancing trust in government institutions
- Ethical principles and their impact on society
Week 2: Principles of Ethics and Ethical Dilemmas
Key Principles of Ethics:
- Honesty and transparency
- Confidentiality and respect for privacy
- Responsibility to the public
Ethical dilemmas:
- Definition and examples in the public sector
- Methods for resolving ethical dilemmas
Practical session:
- Case analysis of ethical dilemmas
- Group discussions and solutions
Week 3: Regulatory Acts and Codes of Ethics
Legislative Acts and Regulations:
- Overview of key laws and regulations
- The role of codes of ethics in public enterprises
Corporate ethics in public institutions:
- The importance of corporate culture
- Implementation and maintenance of ethical standards
Practical session:
- Review and analysis of codes of ethics in various public institutions
Week 4: Conflicts of Interest and Their Resolution
Conflicts of interest:
- Definition and types of conflicts of interest
- Conflict examples and consequences
Methods of conflict resolution:
- Prevention and management of conflicts of interest
- The role of ethics committees
Practical session:
- Review of real cases involving conflicts of interest
- Development of strategies for their resolution
Week 5: Fundamentals of Business Communication
Verbal and non-verbal communication:
- The importance of active listening
- Effective communication techniques
Public Sector Communication:
- Specifics of interaction with citizens
- Professional ethics in communication
Practical session:
- Role-playing to practice communication skills
- Mistakes analysis and correction
Week 6: Ethical Aspects of Communication
Honesty in information delivery:
- Transparency and responsibility
- Information management
The ethics of influence and persuasion:
- Psychological aspects of influence
- Ethical boundaries of influence
Practical session:
- Honest persuasion practice techniques
- Exploring the ethical limits of influence
Week 7: Electronic Communication Ethic
Rules for conducting official correspondence:
- Standards and etiquette
- Confidentiality in electronic messages
Using official communication channels:
- Benefits and risks
- Information security management
Practical session:
- Practicing official correspondence skills
- Real-life examples analysis
Week 8: Social Media and Ethics
Managing personal and professional brands:
- Responsibility for social media
- Privacy and publicity
Responsible use of social media:
- Aligning posts with ethical norms
- Responding to criticism and conflicts on social media
Practical session:
- Developing strategies for effective use of social media
- Case study analysis and recommendations
Week 9: Ethical Leadership
The leader’s role in promoting ethical behavior in the organization:
- Ethical behavior modeling
- The leader’s influence on organizational culture
Ethical leadership strategies:
- Developing and implementing ethical standards
- Training and supporting staff
Practical session:
- Ethical leadership examples analyses
- Developing plans to implement ethical strategies
Week 10: Ethics in Personnel Management
Ethical treatment of employees:
- Respect and fairness
- Supporting professional development
Resolving ethical conflicts in the team:
- Methods and tools
- The role of HR in upholding ethical standards
Practical session:
- Real personnel management situations review
- Developing recommendations and action plans
Week 11: Ethical Aspects of Decision-Making
The decision-making process:
- Stages and methods
- Considering ethical aspects
Ethical risks and their minimization:
- Risk identification and analysis
- Minimization strategies
Practical session:
- Modeling the decision-making process
- Case review and decision analysis
Week 12: Summary and Knowledge Implementation
Final discussion:
- Key takeaways from the course
- Q&A session
Practical recommendations:
- Applying ethical knowledge in daily work
- Developing individual growth plans
Final session:
- Review of participants’ real-life cases
- Certification and presentation of course completion certificates
Upon completing the course, participants will be able to:
- Understand and apply the basic principles of business communication ethics
- Identify and effectively resolve ethical dilemmas
- Utilize ethical standards in their daily professional activities
- Communicate effectively within ethical frameworks
- Use social media responsibly
- Implement ethical principles in the work of their teams and organizations